Pilot offer
A 30-day pilot. Money-back guaranteed.
Full setup done by us, 90-minute staff training, daily check-ins for the first week, and a money-back promise if we don't replace at least one of your existing tools.
Length
30 days. Soft cutover by default — Wisma runs alongside your existing system for the first 7 days, then takes over.
Money-back
If at day 30 we haven't replaced at least one of {your PMS, POS, WhatsApp phone, daily-revenue spreadsheet}, we refund 100% of the pilot fee. No questions.
No lock-in
End of pilot, you decide: continue at production pricing, pause for a quarter, or end the relationship. Full data export within 14 days either way.
Who this is for
We're deliberately picky about pilot properties because we want pilots to succeed.
✓You're a fit if all of these are true
- 5–50 keys (rooms or beds total)
- Single property (not a multi-property group, yet)
- Owner-operator OR an empowered ops manager
- Located in Bali, Lombok, Yogyakarta, Bandung, or Jakarta
- Currently take QRIS via Midtrans, Xendit, or DOKU
- Talk to guests on WhatsApp heavily
- Direct + 1 OTA bookings (Booking.com is fine; 4-OTA properties are not the right fit yet)
- Have at least 2 staff who can attend a 90-minute training
!You're probably not a fit yet if
- 100+ keys, full city hotel
- 70%+ bookings from 3 or more OTAs
- Need certified DJP / e-Faktur direct integration on day 1
- Need offline POS from day 1 (beach clubs, food trucks)
- Multi-property groups looking to migrate everything at once
- Properties needing 24/7 phone support
- Restaurants without rooms
We'll say no if you're not a fit. That's part of the offer.
What's included
Setup (we do this)
- Property + tenant provisioning
- Up to 3 staff accounts with role-appropriate access
- Room inventory imported from CSV
- Up to 100 POS products imported from CSV
- Up to 6 add-ons configured
- Tax + service settings calibrated to your invoices
- Payment gateway wiring (sandbox → production)
- WhatsApp provider integration
- Up to 5 message templates (booking confirmation etc.)
Training
- 90-minute on-site staff training (or video call if remote)
- Reception, POS, inbox, owner workflows covered
- Laminated A5 cheat sheet per role (PDF + printed)
- Recorded video walkthrough you can re-watch anytime
Support
- Dedicated WhatsApp group with the implementation lead
- Daily 5-minute check-ins for first 7 days
- Weekly 30-minute owner sync for the rest of month 1
- Tier-1 ack within 30 min, tier-3 paged within 1 hour
Timeline
A typical pilot looks like this. We're flexible on dates — avoid renovation weeks, key-staff leave, or 95%+ occupancy windows like Nyepi or New Year.
| Day | Activity |
|---|---|
| -8 (Mon) | 60-min kickoff call. Confirm scope, sign agreement. |
| -7 to -5 | We collect your data; you send CSVs and credentials. |
| -4 | Tenant + property + staff accounts created. |
| -3 | Inventory + rate plans + photos uploaded. |
| -2 | POS catalog + add-ons + messaging templates configured. |
| -1 (Tue) | Payments wired, dry run, 90-min staff training. |
| 0 (Wed) | Go-live. Implementation lead on-call. |
| +1 to +7 | Daily 5-min check-in. Live use across all roles. |
| +14 | Smart pricing review. Tune rules if applicable. |
| +30 (Fri) | Pilot end. Decision: continue / pause / end. |
What's beta or deferred
We'd rather tell you up front. None of these blocks a typical pilot, but you should know.
Use carefully — we'll coach you
- Smart pricing live application — run shadow-mode for a week first
- Async refund webhooks — we monitor; rare hiccups during week 1 are normal
Manual workaround required
- Receipt printer — browser-print only, not native USB / Bluetooth thermal yet
- e-Faktur — we generate the document; your accountant uploads to DJP
- OTA push — inbound modifications work; we don't push availability/rates outbound to OTAs in v1
- Offline POS — POS needs internet. We help you set up a paper fallback
- Multi-partial refunds per payment — one partial supported per row
If any of these is a deal-breaker, we'll tell you not to pilot now and check back in 2 quarters. That's not a sales trick — it's the right answer.
Ready to apply?
We answer every application personally. If we're not the right fit, we'll tell you why and check back in 6 months.