Terms of service

These are the public-facing terms. Pilot operators receive a more detailed pilot agreement at signature; nothing on this page overrides a signed contract.

What you're agreeing to

By using Wisma OS, you agree to use the product reasonably, pay for it on the agreed terms, and not abuse it (no attempting to access other tenants' data, no reverse-engineering, no using it for illegal purposes, etc.). In return, we promise to operate the product professionally, protect your data, and respond to your support requests promptly.

Pilot terms

If you sign up for a pilot:

• Pilot length is 30 days from your go-live date.
• Pilot fee is paid up front and is the published amount on the pricing page (or the amount on the signed pilot agreement, which takes precedence).
• Money-back guarantee. If at the end of 30 days Wisma OS hasn't replaced at least one of {your existing PMS, POS, separate WhatsApp phone, daily-revenue spreadsheet}, we refund the pilot fee in full. No questions, no haggling.
• You can cancel at any time during the pilot. If you cancel within 7 days for any reason, the fee is refunded. After 7 days, the money-back-guarantee clause governs.
• End of pilot: you decide to continue, pause, or end. We deliver your full data export within 14 days of any termination.

Production terms (after pilot)

• Monthly subscription, charged in advance.
• 30 days' notice to cancel from either side.
• Price increases (if any) require 60 days' notice and never apply mid-billing-cycle.
• You can export your data at any time.

What you're paying for

• Access to Wisma OS during the agreed period.
• Hosting, daily backups, basic infrastructure.
• Support per the pilot offer or production support tier.
• All product updates, included.

What you pay separately

• Payment gateway fees (Midtrans, Xendit, DOKU, Stripe — set by them, not us).
• WhatsApp / SMS / email provider fees (Fonnte, Twilio, Meta, your SMTP).
• Self-hosting, if you opt out of our managed hosting.
• Custom integrations or migrations not covered by the pilot fee.

What we don't charge

• Per-booking fees.
• Per-payment percentage cuts.
• Per-staff-seat charges.
• OTA-commission cuts.

Data ownership

Your data is yours. We process it on your behalf to operate the product. We don't sell it, share it, or use it to train third-party models.

See the privacy policy for the full breakdown of what we collect, where it lives, and your rights.

Acceptable use

Don't use Wisma OS for things you shouldn't be doing — money laundering, prostitution, drug trafficking, evading tax obligations, scams, harassment, or anything illegal in Indonesia or your guests' home jurisdictions. We can suspend or terminate accounts engaged in any of the above without refund.

Don't try to reverse-engineer the product, scrape it wholesale, or use it to compete with us by extracting operator behaviour. We're a small team trying to build a good product; the trust runs both ways.

Service level

We target 99% monthly uptime for the production app during business hours (M-F 09:00–18:00 WITA). We don't yet offer a contractual uptime SLA. We will, when our infrastructure and team support it.

If we have an outage that materially affects your operations, we will issue a service credit pro-rated against the affected hours. We don't currently issue cash refunds for downtime outside the pilot money-back clause.

Beta and deferred features

We disclose what's in beta or deferred on the pilot page and during the demo. These include (at the time of writing): OTA channel-manager push, native receipt printer, e-Faktur direct DJP submission, offline POS, multi-partial refunds per payment, native mobile app. You should not rely on these in your operations until we mark them as production-ready.

Liability

We are not liable for indirect, consequential, or punitive damages, including lost bookings, lost revenue, or reputational harm caused by software issues.

Our total liability to you in any 12-month period is capped at the fees you paid us in that period. This is standard SaaS terms; pilot operators receive a more detailed clause in the pilot agreement.

Disputes

We aim to resolve any dispute through direct conversation first. If that fails, the laws of the Republic of Indonesia apply and disputes are resolved in the courts of Bali.

Changes

Material changes to these terms are emailed to active customers at least 30 days before they take effect. The "last updated" date at the top reflects the most recent change.

Contact

Questions, disputes, or contract requests: [email protected].

These terms are written in plain English on purpose. If anything is ambiguous, ask — we'll clarify, and probably update the page.